Returns & Refund Policy

Your happiness is our priority. If something isn't right, we'll make it right — fast.

✅ 30-Day Money-Back Guarantee

You can return any item within 30 days of delivery for a full refund or a free exchange. Shop with complete confidence.

🔄 How to Start a Return

Email nebulix1@outlook.com with your order number and the reason for your return.
Our team sends you simple return instructions within 24 hours.
Once your item is received, your refund is issued to your original payment method within 5–7 business days.

📋 Return Conditions

Please return items in their original condition and packaging where possible. For hygiene reasons, certain personal-care products can only be returned if unopened and unused — unless the item is faulty.

📦 Damaged or Wrong Item?

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery and we'll send a free replacement — no need to return the original in most cases.